Strategy
Promote and foster a culture of mutual respect through challenging interactions.
Action Step(s)
- Conduct an in-service confronting and discussing challenging patient interactions in contraceptive care and practice working through the scenarios using mutual respect.
Tools & Resources
- Caring for Challenging Patients Workshop: Recognizing that professionalism is at the core of patient-centered healthcare, this workshop created by Innovating Education in Reproductive Health, includes train the trainer materials, facilitator guides, and handouts to help conduct inservices on challenging patient interactions.
- This is How I Teach: Challenging Patient Encounters (Video): Companion video for clinical teachers.