Strategy
Ensure all ancillary staff at CHCs that care for reproductively capable people can answer questions about contraception.
Action Step(s)
- Include nurses, medical assistants, front desk staff, social workers, and all other clinical team members in training around foundational contraceptive knowledge.
- Conduct training sessions with nurses, medical assistants, front desk staff, social workers, and other clinical team members where they practice answering common questions related to contraception that they might encounter from patients; though questions may not be directed at clinicians, they could impact contraceptive provision and uptake.
Tools & Resources
- Sample Responses to Frequently Asked Questions about Obtaining Contraception for Front Desk Staff (PDF with link to Toolkit): This publication from the Family Planning National Training Center describes sample questions and responses that can be used in an in-service to train all staff in answering common questions around contraception.