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Reflect upon the CHC’s leadership model and the extent to which that model aligns with transformational leadership concepts and strategies.
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Establish shared goals for project-related activities and deliverables; these goals should align with the CHC’s larger strategic goals and stand to contribute to improvements on priority system-level measures.
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Engage the executive leadership team to generate and transmit two messages to all CHC staff: (1) long term vision of transforming contraceptive services at the CHC; and (2) the near-term shared goals that will be achieved through project-related activities and deliverables.
- Value Transformation Framework Action Guide, Leadership: Created by NACHC, this action guide highlights the role of leadership in practice transformation by offering four action steps.
https://www.nachc.org/wp-content/uploads/2019/11/NACHC-VTF-Leadership-AG_November-2019.pdf - A Toolkit for Improving Communication in your Healthcare Organization: This toolkit focuses on the importance of effective leadership communication, touting four practices: establishing expectations, leadership accountability, engaging employees through rounding and recognition, and cascading information. While it is hospital-oriented, the concepts are translatable to CHC settings.
https://www.ache.org/-/media/ache/about-ache/covid/hap/atoolkitforimprovingcommunicationinyour2.pdf - Patient Experience Change Package, Institute for Healthcare Improvement (IHI): This IHI change package is specifically geared to patient experience. The Leadership and Engagement sections provide key change ideas supported by a strong body of evidence. PDF available
- A CQC Guide to Improving the Patient Experience: This patient experience improvement guide contains a section: Strategic Changes: Building the Foundation for Change and Sustainability. Provides key change ideas and strategies in areas of leadership, feedback, communication, and technical support and training. The guide includes resources and change tools. PDF available
- Transformational Leadership, The Motivational Way to Develop Leaders, Inspire Employees, and Change Organizations: This white paper includes a four-step process in how to become a transformational leader with concrete examples of how to be effective.
https://www.relias.com/wp-content/uploads/2019/01/WhitePaper_REL_TransformationalLeadership.pdf - Transformational Leadership, Becoming an Inspirational Leader: This online resource includes articles, tools, podcasts, and videos to support CHCs to develop effective and inspirational leaders.
https://www.mindtools.com/pages/article/transformational-leadership.htm - Voices from the C-Suite: Perspectives on the Patient Experience: Authored by the Beryl Institute, a global community of practice on improving the patient experience in health care, this report centers focuses on the importance of including patient experience in strategic planning with a focus on four main themes: culture, employee engagement, ownership, and power of stories.
https://www.theberylinstitute.org/store/download.aspx?id=3E174C82-86BD-48B0-BC8D-E4F558F1FB21 -
Storytelling Helps Leaders Communicate Patient-Centered Goals: This Press Ganey-published article includes examples of how leaders are harnessing the power of storytelling to engage their teams and communicate the importance of patient centered goals.
https://www.pbgh.org/wp-content/uploads/2020/12/storytelling-helps-leaders-communicate-patient-centered-goals.pdf